If you want to return an item, follow this process:
Get in contact with us.
Email us at firstname.lastname@example.org indicating the following:
What product would return
- Reason for return
- Order number
We will contact you to confirm the return.
Important: Do not send the package until we confirm your request.
Prepare and send the packet
Place the items to be returned in its original packaging and send it to the address we facilitate you in up to 15 days after your request was confirmed.
Once we receive the package and verify the status of the product, we will contact you and we will make the refund of the amount and shipping within a maximum of 15 days.
We provide a return period of 15 days from the date of receipt of the product.
Reason for return accepted
If not satisfied with your product. Products damaged, defective or incorrect.
If you receive a damaged, defective or wrong product, you can return it within 15 days from the date of receipt of order.
Shipping costs will be refunded by us when we verify that the return is due to the following reasons: damaged, defective or wrong product.